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October 10, 2019
8:00 AM - 5:00 PM
Alamo Area Council of Governments
8700 Tesoro Dr
San Antonio, TX 78217
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ADA / Reasonable Modification Training

Thursday, October 10, 2019

The workshop will introduce the audience to a core principal of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act of 1973 that is known as reasonable modification to policy and practice. This session will inform attendees on the requirement for public transportation providers (fixed route bus and ADA paratransit) to have an effective process in place to handle reasonable modification requests. A representative from Dallas Area Rapid Transit (DART) will provide a description of their process and examples of reasonable modification of policy requests.

To be covered in this session, for example:

  1. For the rider requesting modifications, examples of language to describe what is needed in order to use the service. Individuals requesting modifications are not required to use the term ‘reasonable modification’ when making a request.

  1. Requests for modifications made in advance, before the transportation provider is expected to provide the modified service. This could also be done through paratransit eligibility process, through customer service inquiries, or through the complaint process.

  1. Requests for modification may not be realistically in advance and operating personnel of the entity shall make a determination of whether the modification should be provided at the time of the request. Issues include boarding location of the bus, assistance at the bus door for boarding, or assistance with fare payment.

  1. The reasonable modification request and submission process including in writing, by phone, or with a driver. Requesters do not have to use the terms “reasonable modification.”
  2. Denials for reasonable modification of policy, such as,
  • Fundamental alteration of service,
  • Direct threat to others
  • Not needed by requester
  • Undue financial or administrative burden

Transit agencies have a responsibility to have a process in place that ensures responsiveness and timely follow-up to requests and documentation. The process for requesting a reasonable modification must be advertised and easily available to the public and in accessible formats. Additionally, transit must have a mechanism to hear disagreements or complaints related to this process or perceptions of disability discrimination from riders.

Additionally, the ADA complaint process and handling of complaints will be covered. Ample time will also be given to general ADA related hot topics in providing service to customers.