Area Agency on Aging (AAA) - Benefits Counseling Specialist
This is a responsible, non-supervisory position requiring familiarity with various government programs, such as Texas Administrative Code (TAC), Administration for Community Living (ACL), Health and Human Services Commission (HHSC), Older Americans Act (OAA), Office Area Agency on Aging (OAAA) and insurance benefits related to the elderly, and various rules and regulations regarding aging programs and services. Duties include assisting clients daily on a one-to-one basis either by phone or in-person; Providing resource information or referrals to elderly and individuals with disabilities, their family members, and/or caregivers; coordinating services with other agencies; screening the incoming referrals and enrolling individuals into the Area Agency on Aging (AAA) service programs for which they may be eligible in accordance with OAA/TAC/ACL/HHSC service definitions. Maintains current knowledge in various related government and local programs, which may include Medicare, Medicaid, Medicare Advantage Plans, Social Security, Social Security Disability, Medicare Cost Sharing, Food Stamps, Utility Assistance Program, Community Based Services, and Appeals processes for Medicare, Medicaid, and Social Security. As needed, reports Medicare and Medicaid fraud; reports abuse, neglect and exploitation of the elderly and individuals with disabilities; provides assistance to senior citizens in the direct application for obtaining and maintaining entitlement benefits; regular contact with clients and their families, organizations of the elderly, service providers, other program personnel, state and federal liaisons and the general public. Must complete benefits counseling certification(s) within the first year of employment. Perform other job related duties as assigned.
Desired Education/Job Experience: High School Diploma or equivalent; Social services, public administration, or a related field; plus at least two (2) years of experience in the field of Aging, Nursing, Social Work, other Human Services, or related field. Other qualifications: Ability to acquire thorough knowledge of AACOG policies and procedures and general office procedures and practices; Knowledge of community resources; Knowledge of AACOG procedures regarding program expenditures; Ability to acquire knowledge about problems and issues regarding programs serving the Aging and social policies and responses facing the state and nation; ability to analyze social systems and determine appropriate course of action; Ability to work well with elderly citizens and citizen groups; Ability to communicate effectively orally and in writing; Ability to establish effective working relationships with other employees, clients, and work related public; Ability to use personal computer, including standard word processing, spreadsheet, and data inquiry software; Ability to prepare concise and accurate reports, individual service plans, and agreements; Ability to handle multiple, simultaneous tasks with time constraints; And ability to work independently and creatively; Valid Texas driver's license or available alternate means of transportation.
This position is a Pay Grade 9, with a starting hourly rate of $17.35. This is a non-exempt position. Open until Filled. Only electronic online applications will be accepted.
AACOG offers a generous benefits package. These benefits can be reviewed at ADVANTAGES of WORKING for AACOG.
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Equal Opportunity Employer