Care Specialist I - Caregiver Support
(AACOG)
This is a responsible, non-supervisory position requiring familiarity with various government programs, such as Texas Administrative Code (TAC), Administration for Community Living (ACL), Health and Human Services Commission (HHSC), Older Americans Act (OAA) and insurance policies related to the elderly, various rules & regulations regarding aging program and services; Assesses needs of caregivers & clients; Coordinates available support services; Coordinates referrals for service to the care coordination program in the region to ensure prescribed needs of client and caregiver are carried out in accordance with OAAA/service definitions, and provides technical assistance and contract management in planning, development and implementation of programs and services for the elderly in the 13 counties of the Area Agency on Aging (AAA); Works with caregivers who are providing care to clients diagnosed with Alzheimer’s or dementia and who may be under the age of 60.
Duties include conducting in person or over the phone assessments; Tracking and verifying expenditures on encumbered activity spreadsheet; Coordinating services with providers, vendors, and agencies; Providing resource information or referrals to elderly clients and /or their family members through the documents intake of clients information in physical or electronic records (SAMS database or equivalent) client assessment, service plan development, arrangement of necessary case and services follow-up and ongoing monitoring of clients' status, which may include making home visits, determining eligibility, assessing hours for personal care and coordinating with contracted vendors; Providing information and referral, legal services, crisis counseling and services necessary to stabilize a situation for elderly clients and /or family members on a short-term basis; Maintaining confidential case records that may include client data, documentation of services in a physical and electronic record client tracking system and completes related daily, weekly, monthly and yearly reports as required; Assisting care coordinator, AAA managers and director in tracking monthly program expenditures for care coordination program budget categories, such as income support, health maintenance, residential repair and personal.
assistance; completes check request vouchers; Assisting care coordinator to ensure invoices are reconciled at a minimum quarterly basis; Attending meetings, conferences, workshops and other in-service training programs related to the care coordination program; Providing periodic presentation to elected officials, community leaders, AAA Senior Advisory Committee and local services, agencies/organizations subcontractors and the elderly within the region regarding care coordination program; Adheres to quality assurance plan, policies and procedures per internal and external agencies; Properly documents time in ADP or its equivalent; Providing outreach and community education regarding Family Caregiver/Older Relative Caregivers to communities within general service area; Attending community partner and health fairs and other outreach opportunities throughout the year to create awareness about Family Caregiver program/Older Relative Caregiver services; Providing family caregivers with training through evidenced based programs to improve the quality of life for family caregivers who provide care for persons with Alzheimer’s disease/other related dementias or who provide care to anyone over 60 by helping them manage stress and cope better with their lives; Serving as committee member to family caregiver coalitions to increase access to support services among Family Caregivers/Older Relative through outreach and interagency collaboration.
Makes telephone calls to referred clients, and or family members or caregivers on cases referred to the Area Agency on Aging for Access and/or Care Giver Services; Follows an assessment form checklist to determine eligibility for services; Documents all case related information into the state data base and other tracking systems; Creates both electronic and paper case folders on eligible clients; Tracks and assists in all expenditures on a monthly basis; Monitors, evaluates and provides technical assistance to vendors regarding services delivery to the elderly in order to assure appropriate and quality of care Perform other job related duties as assigned.
Desired Degree/Job Experience: High School Graduate or its equivalent required; Associates in Social services, Business, Public Administration preferred; Or any equivalent combination of experience and any training which provides the knowledge, skill, and abilities. The position may require long distance driving within the 13 County Alamo Area on Aging Region; Traveling to remote, isolated areas may be necessary for conducting assessment work with older Texans; Staff should have comfort level in performing necessary work in private households with diverse and confined populations; In-person visits to the client’s home is currently suspended due to the COVID-19 Pandemic; In-person visits to the client’s home may be reinstated dependent on COVID-19 protocols. Appropriate PPE will be issued for staff conducting in-home visits.
AACOG is a qualifying employer for the US Department of Education’s Public Service Loan Forgiveness (PSLF).
This position is a Pay Grade 10, with a starting hourly rate of $19.33. This is a non-exempt position. Open until Filled. Only electronic online applications will be accepted.
AACOG offers a generous benefits package. These benefits can be reviewed at ADVANTAGES of WORKING for AACOG
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Equal Opportunity Employer
