This is a non-supervisory position. Performs complex (journey-level) benefits program support work; Work involves maintaining and updating member benefits records, assisting in applying for benefits eligibility, and assisting clients with retirement or benefits program inquiries; Work involves providing information to clients or assisting staff in the delivery of social services. May train others; Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
Provides information to clients and authorized entities regarding the status of services; Provides information to potential clients about agency programs and services; Provides information on benefit rules and records; Completes case reports and forms to monitor and document client services provided; Assess clients’ ability to pay, cost-sharing fee, in accordance with guidelines; Verifies quality of services with clients and assists with adjustments; Prepares reports on monitored services; Obtains and verifies case data from external sources; Distributes published materials outlining eligibility requirements; Maintains case files and records, logs, databases, and spreadsheets relating to benefits; Organizes, categories, codes, enters, verifies and corrects file information; Assists potential clients in completing applications for services including; Medicare; Medicare, and SSI; Assists in verifying clients’ coverage and eligibility, updating files, auditing forms and reports, and researching and resolving discrepancies; Assists in providing casework services for adults or children with physical, mental, emotional, or social problems; Assists in explaining program benefits, requirements, and procedures to clients and their families; May certify service eligibility, compute amount of benefits, and determine the length of certification period; May monitor clients in a structured setting; May transport clients to and from appointments; May train others.
Knowledge of the needs, problems, and community environments of persons with disabilities; of community and government service delivery systems; of case management systems; and of community welfare resources; Skill in conducting individual needs assessments and in the operation of computers and applicable computer software; Ability to negotiate services, to communicate effectively, and to train others; Knowledge of state and federal benefits laws, policies, rules, and procedures; Skill in the use of a computer and office equipment; Ability to interpret state and federal benefits program rules; Perform other job related duties as assigned.
Desired Degree/Job Experience: Graduation from a standard senior high school or equivalent; Prefer one (1) year experience with IDD Services or in social services work; Or any combination of experience which provides the necessary knowledge, skills, and abilities to sufficiently perform job duties.
Other Qualifications: Valid Texas driver's license and reliable transportation; Prefer bilingual fluency in both English and Spanish
AACOG is a qualifying employer for the US Department of Education’s Public Service Loan Forgiveness (PSLF).
This position is a Pay Grade 12 with a starting hourly rate of $20.68. This is a
non-exempt position. Open until Filled. Only electronic online applications will be accepted.
AACOG offers a generous benefits package. These benefits can be reviewed at ADVANTAGES of WORKING for AACOG.
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